sarvodaya hospital
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  3. Team Leader - Patient Command Centre

Team Leader - Patient Command Centre

  • Sarvodaya search icon Non Medical
  • 5-8 years
  • Sarvodaya Hospital, Sector-8, YMCA Road, Near Escorts Mujesar Metro Station, Faridabad, Haryana 121006

Job Description

1. Team Management
  • Supervise and manage a team of call center agents.
  • Monitor daily team performance and productivity.
  • Ensure agents follow company policies, scripts, and quality standards.
  • Conduct regular team meetings and briefings.
2. Performance Monitoring
  • Track KPIs such as call handling time, resolution rate, and customer satisfaction.
  • Review call recordings and provide feedback to agents.
  • Prepare performance reports and share insights with management.
3. Training & Coaching
  • Provide ongoing coaching and mentoring to team members.
  • Identify training needs and support skill development.
  • Assist in onboarding and training new agents.
4. Customer Service Quality
  • Ensure high levels of customer satisfaction.
  • Handle escalated customer complaints and complex issues.
  • Maintain service standards and compliance.
5. Operations Support
  • Manage team schedules, attendance, and shift planning.
  • Coordinate with other departments to resolve customer issues.
  • Support management in achieving operational goals.

Key Skills

  • Leadership
  • Lead Generation
  • Planning
  • Team Handling

Walk In

  • No

Contact Details

Contact Person - 9873611220/8929963378
Mail ID - recruitment@sarvodayahospital.com
Apply Now

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